Flatline will recognize certificates from other agencies, Red Cross, St John, etc. that meet the same criteria to complete a Refresher or Recertification of your current certificate.
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Classroom Guidelines
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Please review the following information and expectations.
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All students must have a confirmed registration to enter the facility
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All class begin on time. Training centre doors open at 8:15 am
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Please park on either the west (facing 36 st) or south (facing 46 ave) sides of the parking lot
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During snow & wet weather you will be required to remove your footwear - please bring inside shoes
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Heavy work boots will not be allowed in the training area at any time
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There are hand sanitizing stations throughout the training centre,
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If you arrive early, please remain in your vehicle until check-in begins at 8:15 AM
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Students that choose to wear a mask will be required to remove their masks to perform certain skills during class
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Our individual training pods have been set up provide a comfortable distance between students - please refrain from moving the furniture.​
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You are welcome to bring a bag lunch There is a microwave & fridge in the classroom for your convenience
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There are many restaurants in the area. Students can make use of the take-out and drive-through services. .
Registration Policies
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E-Learning & Online Programs
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All Online Courses must be paid at the time of registration
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There are No Refunds for E-Learning Programs or Blended Programs
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Blended Programs
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All Blended Courses must be paid at the time of registration
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There are No Refunds for E-Learning Programs or Blended Programs
Blended Programs have 2 components Online Theory & Skill Day. Theory MUST be completed in order to attend the skill day, you will not permitted to class and will be required to re-schedule - fees apply.
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Failure to attend the skill date you forfeit your skills training and will have 14 days to rebook at a fee of $100.00
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​Skills day transfer prior to booked date with less than 4 days notice will be charged $75.00
Late to Class
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We enforce a strict 15 minute late policy.
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Withdrawal/Refund/Cancellation Policy General Programs - Excluding Instructor Programs - Review Instructor Program Policies
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Withdrawals must be submitted during business hours by telephone 403-571-7655 or email to safety@flatlinesafety.com .
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Withdrawals will be in effect from the date the notice is received at the offices of Flatline Safety ltd
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Requests received after close of business (4:30 pm) will be considered received on the following business day
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Withdrawals received 5 or more business days before the start of class will received a full refund
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Withdrawals received from 1 - 4 business days before the start of a class will receive a refund less a $50.00 + GST processing fee.
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Withdrawal Requests submitted on day of course will not be processed and course fees will be forfeit
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Group/corporate withdrawal/refund/cancellation fees are per student.
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Refunds are processed by etransfer, or if payment made by credit card, refunds will be credited back to the credit card used to book training.
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Programs with pre-issued study materials will have the fees for all materials deducted and then the refund processed
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Transfer Policy - (Excluding Instructor Programs -Review Instructor Program Policies
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All transfer requests must be submitted during business hours by telephone or by email to safety@flatlinesafety.com or 403-571-7655
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Transfers will be in effect from the date the notice is received at the offices of Flatline Safety ltd
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Transfer Requests received after close of business ( 4:30 PM) will be considered received on the following business day
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Transfers Requests received 5 or more business days from start of course will be transferred at no cost to student
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Transfers Requests received 1 - 4 business days before the start of course will be charged a $50.00 + gst fee
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Transfers Requests submitted on day of class must be submitted before 9:00 am and will be charged $75.00 -
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Transfer Requests submitted after 9:00 am on day of course will not be processed and course fees will be forfeit.
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Transfer fees will be charged to credit card used to register and will be processed immediately. Corporate invoice clients must provide payment option (Credit Card) when the transfer is requested.
Failure to Attend
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Failure to attend class, will result in forfeiture of all registration fees and training.
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Instructor Programs
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Program Payment
Payment must be submitted no later that 2 days post registration
Failure to provide payment within the 2 day period will result in automatic cancellation of your registration
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Withdrawal/Refund/Cancellation Policy - Instructor Programs
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Withdrawals/Transfers must be submitted to the Registration office during business hours by email to safety@flatlinesafety.com .
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Requests received after close of business (4:30 pm) will be considered received on the following business day
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There will be NO refunds on withdrawals submitted less that 14 business days before the start of a class. If you wish to transfer to another program there will be a $225.00 transfer fee.
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Withdrawal/transfer requests submitted on day of course will not be processed and course fees will be forfeit
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Group/corporate withdrawal/refund/cancellation fees are per student.
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Refunds are processed by etransfer, or if payment made by credit card, refunds will be credited back to the credit card used to book training.
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Programs with pre-issued study materials will have the fees for all materials deducted and then the refund processed
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Failure to attend class, will result in forfeiture of all registration fees and training.
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Flatline Safety reserves the right to cancel/reschedule classes. If your program is cancelled or rescheduled we will make every effort to contact you with the information you have provided us.
COVID Guidelines
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Masks are now optional for all Flatline Safety Programs
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Our classroom will remain set to ensure a physical distance from all others.
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Sharing of equipment or practicing skills on each other WILL NOT be a component of your training. All equipment is cleaned & disinfected at the end of each class.
COVID Screening Questionnaires have been discontinued We do remind all participant to use precautions with your health before attending any programs. Please contact our office for any additional information.
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We enforce a strict 15 minute late policy, and a no show will be a forfeiture of course fees