Registration Policies

Late to Class

  • We enforce a strict 15 minute late policy.

Withdrawal/Refund/Cancellation Policy - (Excluding Instructor Programs - please discuss these policies with student services)

  • Withdrawals must be submitted to the Registration office during business hours by telephone   403-571-7655   or email to    registration@flatlinesafety.com  .  

  • Withdrawals will be in effect from the date the notice is received at the offices of Flatline Safety ltd

  • Requests received after close of business (4:30 pm) will be considered received on the following business day

  • Withdrawals received 5 or more business days before the start of class will received a full refund

  • Withdrawals received from 1 - 4 business days before the start of a class will receive a refund less a $45.00 + GST processing fee.

  • Withdrawal Requests submitted on day of course will not be processed and course fees will be forfeit

  • Group/corporate withdrawal/refund/cancellation fees are per student.

  • Refunds are processed by cheque and mailed to the individual, or if payment made by credit card, refunds will be credited back to the credit card used to book training.

  • Programs with pre-issued study materials will have the fees for all materials deducted and then the refund processed

  • All Online Courses must be paid at the time of registration

  • There are No Refunds for E-Learning Programs or Blended Programs

  • Illness Transfer Only

 

Transfer Policy - (Excluding Instructor Programs - please discuss these policies with student services)

  • All transfer requests must be submitted to the Registration office during business hours by telephone or by email to Registration@flatlinesafety.com  or 403-571-7655

  • Transfers will be in effect from the date the notice is received at the offices of Flatline Safety ltd

  • Transfer Requests received after close of business ( 4:30 PM) will be considered received on the following business day

  • Transfers Requests received 5 or more business days from start of course will be transferred at no cost to student

  • Transfers Requests received 1 - 4 business days before the start of course will be charged a $45.00 + gst  fee 

  • Transfers Requests submitted on day of class must be submitted before 9:00 am and will be charged $60.00 -

  • Transfer Requests submitted after 9:00 am on day of course will not be processed and course fees will be forfeit.

  • Transfer fees will be charged to credit card used to register and will be processed immediately. Corporate invoice clients must provide payment option (Credit Card) when the transfer is requested. 

  • Illness Transfer Only

Illness Transfer

  • We kindly ask that anyone who is feeling unwell, has traveled out of the country in the last 14 days, or has been in contact with anyone with COVID-19, to stay home and we will assist you with re-scheduling your course. 

  • Should a reschedule be required for illness or exposure a new booking will be a minimum of 14 days from the date of your transfer request.  Fees will be waived.

 

Failure to Attend

  • Failure to attend class, will result in forfeiture of all registration fees and training.

Course Links

Sign Up for An Online Course

©2018 by Flatline Response Ltd. 

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